While we have received many positive feedbacks for our products, sleep and mental wellness is deeply personal and no two experiences will be the same. As such, we encourage first time customers to apply the products consistently over at least a 2-week period together with a healthy sleep routine in order to experience our blends fullest benefits and efficacy.
However, if for any reason thereafter you are not fully satisfied with a product, please contact us within 14 days of purchase and we will happily refund your purchase. We will be happy to replace any items that are defective or damaged. If you need to exchange it for the same item, kindly email us to make arrangements no later than 2 days after receipt of your parcel.
A refund request must be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our headquarters. Please note that the cost of return shipping is the responsibility of the purchaser.
When returning the product to us, please ensure that the product is properly bubble-wrapped and protected. A broken product can delay or omit your refund completely. All returns will be thoroughly checked and tested before a refund can be processed. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Kindly anticipate a refund processing time of up to 4 weeks.
To return your product, please mail your product to:
c/o Sleep Story Australia
871 Canning Hwy, Applecross, Western Australia, Australia, 6153.
Sleep Story Australia is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
If you have any questions, please email us info@sleepstory.com.au
